國 家 郵 政 局 文 件 國家工商行政管理總局 國郵發〔2008〕193號 關于印發《國內快遞服務合同》示范文本的通知 各省、自治區、直轄市郵政管理局、工商行政管理局： 為規范快遞服務，維護消費者的合法權益，國家郵政局和國家工商行政管理總局組織制訂了《國內快遞服務合同》示范文本?，F予印發，自2008年10月1日起施行。請各省（區、市）郵政管理局、工商行政管理局指導快遞企業做好施行工作，要密切注意施行過程中的情況，出現問題及時向國家郵政局、國家工商行政管理總局報告。 國家郵政局 國家工商行政管理總局 二〇〇八年八月十八日 GF-2008-0410 國內快遞服務協議 1.快遞詳情單是本協議的組成部分。本協議自寄件人、快遞服務組織收寄人員在快遞詳情單上簽字或蓋章后成立。 2.快遞服務組織依法收寄快件，對信件以外的快件按照國家有關規定當場驗視，對禁寄物品和拒絕驗視的物品不予收寄。向寄件人提供自快件交寄之日起一年內的查詢服務。 3.寄件人不得交寄國家禁止寄遞的物品，不得隱瞞交寄快件的內件狀況，應當依照相關規定出示有效證件，準確、工整地填寫快遞詳情單。 4.快遞服務組織在服務過程中造成快件延誤、毀損、滅失的，應當承擔賠償責任。雙方沒有約定賠償標準的，可按照相關法律規定執行。既無約定也無相關法律規定的，從快遞服務標準規定。快遞服務組織有償代為封裝的，承擔因封裝不善造成的延誤、毀損、滅失責任。 5.寄件人違規交寄或填單有誤，造成快件延誤、無法送達或無法退還，或因封裝不善造成快件延誤、毀損、滅失的，由寄件人承擔責任。 6.快遞服務組織可以與寄件人約定送達時間，沒有約定的從快遞服務標準規定?？爝f服務組織將快件送達收件人，登記收件人有效證件號，經收件人簽章，視為送達。收件人是單位的，由單位收件人員簽章，加蓋該單位收發章，視為送達。 7.免責事由從法律法規規定，未盡事宜可由協議雙方另行商定。 DOMESTIC EXPRESS SERVICE AGREEMENT 1. THE EXPRESS WAYBILL CONSTITUTES PART OF THIS AGREEMENT WHICH SHALL COME INTO FORCE UPON THE SIGNATURE OR SEAL BY BOTH THE SENDER AND COLLECTOR ON THE WAYBILL. 2. ALL COLLECTION AND DELIVERY ACTIVITIES SHALL BE GOVERNED BY LAW. THE EXPRESS SERVICE PROVIDER WOULD EXAMINE RIGHT ON THE SPOT ALL ITEMS EXCEPT LETTERS ACCORDING TO RELEVANT RULES AND REGULATIONS, AND SHALL NOT ACCEPT PROHIBITED OR UNEXAMINED ITEMS. TRACKING AND TRACING SERVICE SHALL BE AVAILABLE WITHIN ONE YEAR AS OF THE COLLECTION DATE. 3. THE SENDER SHALL NOT CONSIGN ANY PROHIBITED ARTICLES, OR CONCEAL ANY INFORMATION CONCERNING THE ARTICLES CONTAINED IN THE ITEMS TO BE DELIVERED, SHALL PROVIDE VALID CERTIFICATES AS STIPULATED AND FILL OUT THE EXPRESS WAYBILL ACCURATELY AND CAREFULLY. 4. THE EXPRESS SERVICE PROVIDER SHALL ASSUME THE LIABILITIES OF COMPENSATION FOR ANY DELAY OR DAMAGE TO OR LOSS OF ITEMS INCURRED IN THE PROCESS OF THE SERVICE. RELEVANT RULES OR REGULATIONS SHALL APPLY IN CASE OF UNAVAILABILITY OF AGREEMENT ON COMPENSATION STANDARD, AND THE EXPRESS SERVICE STANDARD IN CASE OF ABSENCE OF BOTH AGREEMENT AND REGULATIONS. THE EXPRESS SERVICE PROVIDER SHALL BEAR THE RESPONSIBILITY FOR ANY DELAY OR DAMAGE TO OR LOSS OF ITEMS ARISING FROM PRE-PAID BUT IMPROPER PACKAGING BY THE EXPRESS SERVICE PROVIDER. 5. THE SENDER SHALL TAKE THE RESPONSIBILITY FOR ANY DELAY OR FAILURE IN DELIVERY OR RETURN ARISING FROM IMPROPER CONSIGNMENT OR INACCURATE INFORMATION PROVIDED, OR ANY DELAY OR DAMAGE TO OR LOSS OF ITEMS INCURRED IN CONNECTION WITH INAPPROPRIATE PACKAGING BY THE SENDER. 6. THE EXPRESS SERVICE PROVIDER MAY AGREE ON A DELIVERY TIME WITH THE SENDER, AND THE EXPRESS SERVICE STANDARD SHALL APPLY IN CASE NO SUCH AGREEMENT IS MADE. THE EXPRESS ITEM SHALL BE DEEMED DELIVERED UPON RECORDING OF RECEIVER’S ID NUMBER, SIGNATURE OR SEAL BY THE RECEIVER, AND/OR THE COMPANY SEAL IF APPLICABLE AFTER THE EXPRESS SERVICE PROVIDER SENDS IT TO THE ADDRESSEE. 7. RELEVANT RULES AND REGULATIONS SHALL APPLY TO DISCLAIMER SUBJECTS. AND MATTERS NOT MENTIONED HEREIN MAY BE NEGOTIATED LATER BY THE TWO PARTIES TO THIS AGREEMENT. 國 內 快 遞 詳 情 單 EXPRESS WAYBILL 快遞服務組織名稱、標識 條形碼或編號位置 Express Service Provider Name & Logo Barcode or Waybill No. 寄件人姓名FROM 聯系電話(非常重要)PHONE (VERY IMPORTANT) 收件人姓名TO 聯系電話(非常重要)PHONE (VERY IMPORTANT) 單位名稱COMPANY NAME 單位名稱COMPANY NAME 寄件地址ADDRESS----------------------------------------------------------------------------------------------------------------------------------------------------------------用戶代碼 郵政編碼 □□□□□□CUSTOMER CODE POSTAL CODE 收件地址ADDRESS------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------城市 郵政編碼 □□□□□□CITY POSTAL CODE 文件□DOCUMENT 物品 □PARCEL 如系物品，請據實填寫內件名稱及數量。如需保價，請據實申報保價金額并交納保價費。PLEASE SPECIFY THE CONTENTS AND AMOUNT OF THE PARCEL, DECLARE VALUE FOR CARRIAGE AND PAY THE APPROPRIATE CHARGE. 重量 千克WEIGHT KG 體積 長 ×寬 ×高 = 厘米3VOLUME L ×W ×H = CM3 保價 □DECLARING A VALUE FOR CARRIAGE 保價金額： 萬 仟 佰 拾 元（大寫）DECLARED VALUE FOR CARRIAGE 付款方式 現金 □ 協議結算 □MEANS OF PAYMENT CASH AGREEMENT 內件品名NAME OF CONTENTS 數 量AMOUNT ---------------------------------------------------------------- ---------------------------------------------------------------------------- 資 費CHARGE ￥ 加急費URGENCY SURCHARGE ￥ 包裝費PACKAGINGFEE ￥ 保價費CHARGE FOR DECLARED VALUE ￥ 費用總計TOTAL ￥ 1%□ 2%□ 3%□商定AGREEMENT □ 特別聲明SPECIAL STATEMENT 非禁寄品 □ 易碎 □ 加急 □ 其他 □NON-PROHIBITED ARTICLES FRAGILE URGENT OTHERS 非保價快件賠償限額COMPENSATION LIMITS FOR ARTICLES WITHOUT DECLARED VALUE 資費2倍 □ 資費5倍 □ 商定 □ CHARGE X 2 CHARGE X 5 AGREEMENT 收件人簽名RECEIVER’S SIGNATUREY年 M月 D日 H時證件: 證件號：ID: ID NO.: 代簽人簽名：AUTHORIZED SIGNATORY:Y年 M月 D日 H時證件: 證件號：ID: ID NO.: 寄件人簽名:SENDER’S SIGNATURE Y年 M月 D日 H時 收寄人員簽章:ACCEPTED BY (SIGNATURE) 備注REMARKS 單號位置 填寫本單前，務請閱讀背面快遞服務協議！您的簽名意味著您理解并接受協議內容。 YOUR SIGNATURE INDICATES YOU HAVE READ, FULLY UNDERSTAND AND ACCEPT THE “DOMESTIC EXPRESS SERVICE AGREEMENT” ON THE BACK OF THIS FORM. 請正楷用力填寫！ 服務電話: 查詢電話: 網址： PRESS HARD HOTLINE INQUIRY LINE WEBSITE